Shipping & Returns Policy
Last updated: September 28, 2026
Here we explain how, when and where we ship your orders, and what to do if you need to return or exchange a product.
Draft pending legal review. This text must not be published without approval from a lawyer in Mexico.
Where we ship
We ship anywhere in Mexico and to the United States.
Delivery times
Your order is prepared within [PENDING: handling days] business days after payment is confirmed.
Mexico: between 5 and 10 business days. [PENDING: confirm real timing with the warehouse and carrier]
United States: [PENDING: delivery time].
Shipping costs
[PENDING: domestic shipping cost, and whether there is free shipping above a certain amount]
[PENDING: shipping cost to the United States, and whether the customer covers import duties or taxes]
Tracking your order
As soon as your parcel leaves the warehouse we email you the tracking number and a link to follow it.
Returns and exchanges
[PENDING: window to request a return, e.g. 30 calendar days from delivery]
[PENDING: conditions under which a return is accepted — unused product, original packaging, etc.]
[PENDING: who pays for return shipping]
To start a return, write to pedidos@nayoescobar.com with your order number.
Damaged or incorrect items
If your order arrives damaged or is not what you bought, write to us within [PENDING: number] days of delivery with photos of the product and packaging. We will replace it or refund you at no cost.